RLABS Immersive ("we," "our," or "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you visit our website [rlabsimmersive.com] or contact us via email.
Information We Collect
When you contact us through our website or email, we may collect your contact information such as name, email address, phone number, company name, and job title. We also collect communication content including messages, inquiries, project requirements, and any other information you choose to share with us. Additionally, we may gather professional information about your industry sector, organization type, project details, and budget information to better serve your needs.
When you visit our website, we automatically collect certain technical data including your IP address, browser type, operating system, and device information. We also gather usage data such as pages visited, time spent on site, referral sources, and clickstream data. Our website does not use cookies and tracking technologies, which are small data files stored on your device to enhance your user experience.
How We Use Your Information
We use the collected information primarily to respond to your inquiries and provide information about our XR simulation services and solutions. This enables us to send project proposals, follow-up communications, and relevant updates as part of our business communications. We analyze website usage data to improve our digital experience and service offerings. With your consent, we may share relevant industry insights and company updates for marketing purposes. We also use your information to meet legal obligations and protect our legitimate business interests.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted third-party vendors who assist with website hosting, email services, and analytics. When relevant to potential collaborations or partnerships, we may share information with business partners, but only with your explicit consent. We will disclose information when required by law, regulation, or legal process, and in connection with any merger, sale, or transfer of company assets.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and regular security assessments. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to request a copy of the personal information we hold about you. You can update or correct inaccurate personal information and request deletion of your personal information when appropriate. You may also receive your data in a portable format and unsubscribe from marketing communications at any time. To exercise these rights, please contact us at [contact@rlabsimmersive.com].
Data Retention and International Transfers
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Contact information is typically retained for 3 years from last contact unless you request earlier deletion. As a company registered in both the UK and Pakistan, your information may be transferred and processed in either jurisdiction, with appropriate safeguards in place for international transfers.
Additional Policies
Our website uses cookies to ensure proper functionality, analyze traffic and user behavior, and remember your preferences for future visits. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality. Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. Our website may contain links to third-party websites, but this privacy policy does not apply to those sites.